SHIPPING COUNTRIES.
As of now, we ship to customers in Kuwait only.

SHIPPING DURATION
HOW LONG WILL IT TAKE FOR ME TO GET DELIVERY?
Delivery of the order depends on the items ordered. Most orders are dispatched within 2-3 business days, if the items are Ex-stock. Delivery time will vary based on your location. Most packages get
delivered within 7 days. If the items are not in stock or items are custom made, the delivery period of those items will be informed separately.

HOW DO I TRACK THE EXACT DELIVERY STATUS?
Once your order is shipped, you will get a mail informing you of the delivery status and time of delivery.

DURING WHAT HOURS OF THE DAY CAN I EXPECT DELIVERY?
Deliveries are made during office hours 9am to 6pm.

WILL I BE INFORMED OF THE EXACT TIME OF DELIVERY?
The delivery team will contact you before dispatching the items, during office hours and for more specific details you can contact back the Enara team.

DELIVERY POLICY
Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address, after the order has been placed the shipment shall be
retained at the Enara office for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment.

WHAT HAPPENS IF I AM NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY?
The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

DO I HAVE TO SIGN FOR THE PARCEL PERSONALLY, OR CAN SOMEONE ELSE SIGN FOR IT?
People in your household can sign for the parcel but they will be asked for some proof of identification

PARTIAL SHIPMENTS
You can buy several items on our website as a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.

OUT – OF – STOCK ITEMS
Any out-of-stock items in your order will automatically be shipped separately.

WARRANTIES & GUARANTEES OF GOODS SOLD ON our website Products sold on this
site are covered by Manufacturer’s warranty. Warranty period and type offered are mentioned in the product description page.